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售后服务电话:400 0296 315

服务时间:上午8:00-11:30    下午13:30-17:00

凡持有效购物凭证、三包期间(天然皮革面料的鞋类自售出之日起三个月,非天然皮革面料的鞋类自售出之日起二个月)内出现非人为因素质量问题的均属三包范围。





包换

未穿过的新鞋,如发现不成对、大小不一致的现象,七天内可换。

凡在正常穿着情况下一周内胶粘皮鞋发生开胶(帮底结合处脱落或弹开长度2公分、深度0.5公分以上者);鞋面严重掉浆、泛硝之一者,调换同类新鞋。

凡属“三包”的质量问题、一个月内同一个部位修理两次无效的,可酌情按原售价的0.5%/天,收取折旧费以调换。





包退

在正常穿着情况下一个月内出现在断勾心、严重断面、断底、断跟质量问题之一者。

凡属包换的质量问题应故无法调换的





包修

正常穿着情况下三个月内出现断底、断跟、断面、帮底断线、钉脚不平、鞋跟松动、开胶、拉链坏、断橡筋带、开线、鞋跟掌面脱落现象的。

日泰鞋业自成立之日起,便坚持贯彻“以质求量、以质拓发展”的质量方针。经过长期的探索与尝试,构建和实施“哑铃型”管理模式,即一头抓产品开发、科研,一头抓市场销售,中间用生产环节相连“两头大,中间轻”的管理体系。落实全面质量管理,在充分满足顾客要求的下,进行市场研究、设计、制造和售后服务。日泰鞋业严格按照《质量管理和质量保证》国家标准及其它国际通行的先进管理标准建立企业质量管理体系。

依据 GB/T2828.1-2003 等国家抽样标准,对产品生产各环节的抽样程序、抽样方案、质量内控标准、检验水平、接收质量限( AQL )等都进行系统规定,制定企业内控标准,且企业内控标准均符合或严于国家标准、行业标准,保证产品质量长期稳定,保证不合格产品不出厂。日泰鞋业已能够完善信息处理控制程序,能够及时发现问题,及时采取纠正预防措施。相关部门对与质量有关的数据、信息等方面,采取控制图、因果图、相关图、排列图、统计分析表、鱼刺图、资料分层法、散布图等方式进行系统分析,对异常结果采用科学的“ PDCA 模式”进行持续改进,做到及时发现及时处理等。通过对质量的控制,日泰产品的质量损失率由 2002 年 0.18% 逐步下降到 2004 年的 0.13% ,销售业绩稳步高升,顾客满意度逐年提高。据调查统计,日泰品牌 2002 年的顾客满意度达 97.0 %, 2003 年达 97.3 %, 2004 年达 97.4 %。日泰鞋业曾投入巨资引进一批国内外先进的检测设备,基本覆盖鞋类产品所需的试验设备和测量仪器。

质量已为日泰品牌市场竞争提供了最完备的保障




After Sales Service Line: 400 0296 315

Operation Time: 8:00-11:30 am, 13:30-17:00pm

The warranty covers any quality issues arising from non-artificial factors within the warranty period (valid for 3 months from the date of purchase for natural leather shoes, and 2 months for non-genuine leather shoes), for all who hold effective proof of purchase.


Replacement Guaranteed

If there is any unpaired or not of uniform size for any unworn new shoes, you are entitled to be exchangeable within 7 days.

When glue failure is arisen for internal glued leather shoes within one week under normal dressing condition (Upper-sole adhesion is come unglued or the expansion length 2 cm, depth above 0.5cm); the vamp is serious coat shedding or nitrating, you are entitled to exchange a similar new shoes.

If the repairing on the same part is failed twice within one month relating to the quality issues covered in the warranty, it may collect 0.5% of original price per day as depreciation expense according to the circumstances for the exchange of new shoes.


Refund Guaranteed

When there is any problem related to shank broken, serious vamp broken, heel broken under normal condition within one month.

The quality issues covered in Replacement Guaranteed Clause are not exchangeable for some reason.


Repair Guaranteed

Repair is guaranteed for any causes involving sole broken, heel broken, vamp broken, line broken of upper-sole, uneven nailing, loose heel, glue failure, zipper failure, elastic band broken, stitching failure, heel palm unglued within 3 months under normal conditions.


Since its establishment, RITAI carried out the quality policy of Quality-based Scaling and Quality-support Development, after a long term exploration and attempts, a dumbbell-oriented management mode is set up and performed, which is a management system that emphasizes on both product R&D and marketing, while the production process is in number two but links both. It makes market research, design, manufacture and after sales service by implementing overall quality management and fully suiting the needs of customers. RITAI establishes its quality control system in accordance with National Quality Control and Quality Assurance Standard and other international accepted advanced management standards.


It performs national sampling method stipulated in GB/T2828.1-2003 and makes out its enterprise standards ranging from sampling procedures, sampling plan, quality control method, inspection levels, acceptance quality limit (AQL) to other systematic rules, its enterprise standards ensures the quality of products to be long stable and no unqualified products to be delivered as per or above national and industrial standards. RITAI has perfected its information handling control process to find the cause of problem in time and make countermeasure timely. The corresponding departments make systematic analysis on the data or information relating to the quality by applying control chart, cause-effect diagram, pareto chart, statistical tables, fishbone diagram, data layering method and scatter diagram etc., and makes continuous improvements and troubleshooting on abnormal results in time by applying scientific PDCA mode. After the process of quality control, RITAI mass loss rate reduced from 0.18% in 2002 gradually to 0.13% in 2004, but its sales gain was steadily increased and customer satisfaction was also higher. According to the survey, its customer satisfaction rate reached 97.0% in 2002, 97.3% in 2003, further 97.4% in 2004. RITAI has invested vastly in importing a lot of domestic & overseas inspection facilities that basically cover testing instrumentation and measuring devices required for shoes. As thus, its quality lays a solid foundation for its market competition.